Yes, they use EM w/ SIP 7841.
Sincerely, Ryan Burtch On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <[email protected]> wrote: > Are the agents using extension mobility? > > On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <[email protected]> wrote: > >> *All,* >> >> My company has an issue where agents can't log into Finesse w/ a certain >> extension. >> Sometimes, removing the agent's phone from PGuser and adding it back, but >> sometimes that doesn't resolve the issue. At that point, we have to restart >> the CTI Manager in CUCM & restart the Agent PG's services and that will >> usually fix our problems. >> >> Does anyone have a way to resolve this type of issue w/o restarting CTI >> Manager or removing a phone from PGuser? I'd really like to streamline the >> resolution. >> >> Hope you can help. >> >> >> >> Sincerely, >> >> Ryan Burtch >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >
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