I have seen the Syn-Apps Park-N-Page <https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=syn-apps+park-n-page> application used in retail for this exact feature. However, it looks to be defunct now.
But that's ok, because SingleWire has you covered <https://www.singlewire.com/solutions-retail.html>. You'll need the Advanced license to unlock this feature, and you can always try before you buy, by enabling advanced license in a 30 day trial period on your free Cisco Paging Server (InformaCast Basic). Tell them Anthony sent you. ;) If you are looking for a pure UCCX solution, I believe that it would be possible, but I have not personally seen it done. On Wed, Feb 24, 2016 at 3:21 PM, John J <bcch...@gmail.com> wrote: > Have a customer that would like to not even have any agents. They're a > retail store, so they'd like to: > > 1. Have a call come in and play a menu > 2. Depending on the option they choose, be routed to a department > 3. When routed, they'd like the call to be queued/parked and have it > announce over their intercom system on how to retrieve the call. > 4. Pick up the call. > > Anyone do something like this before? What's the best way to achieve this? > > Sample scripts are welcome. :-) > > Thanks. > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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