What is the primary reason for customer not wanting agents, is it the fact of not wanting users to have to navigate agent software (CAD/Finesse)?
Thanks, Ryan > On Feb 24, 2016, at 4:21 PM, John J <bcch...@gmail.com> wrote: > > Have a customer that would like to not even have any agents. They're a > retail store, so they'd like to: > > 1. Have a call come in and play a menu > 2. Depending on the option they choose, be routed to a department > 3. When routed, they'd like the call to be queued/parked and have it announce > over their intercom system on how to retrieve the call. > 4. Pick up the call. > > Anyone do something like this before? What's the best way to achieve this? > > Sample scripts are welcome. :-) > > Thanks. > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip