When the call comes in, play the menu, and route the call, but why go to all the trouble of the intercom?
Why not just transfer to a phone that rings? The Department would know it was for them and could pick up the call without all the extra procedure of a park/retrieve. Way simpler, less costly, and everyone understands a ringing telephone. derek On Wed, Feb 24, 2016 at 3:21 PM, John J <bcch...@gmail.com> wrote: > Have a customer that would like to not even have any agents. They're a > retail store, so they'd like to: > > 1. Have a call come in and play a menu > 2. Depending on the option they choose, be routed to a department > 3. When routed, they'd like the call to be queued/parked and have it > announce over their intercom system on how to retrieve the call. > 4. Pick up the call. > > Anyone do something like this before? What's the best way to achieve this? > > Sample scripts are welcome. :-) > > Thanks. > -- Copyright 2016 Derek Andrew (excluding quotations) +1 306 966 4808 University of Saskatchewan Peterson 120; 54 Innovation Boulevard Saskatoon,Saskatchewan,Canada. S7N 2V3 Timezone GMT-6 Typed but not read.
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