hi,
anyone?. is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day). Regards Naresh Rathore ________________________________ From: cisco-voip <[email protected]> on behalf of naresh rathore <[email protected]> Sent: Friday, April 28, 2017 6:20 PM To: [email protected] Subject: [cisco-voip] best CUIC report hi all, i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which will give me this information. Regards Naray
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