Application Summary Report under Inbound >> System, I believe. Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos.
> On Apr 29, 2017, at 8:20 PM, naresh rathore <[email protected]> wrote: > > hi, > > > > anyone?. is there a way to get inbound call statistics when its out of > office hours and i want to search based on trigger and queue based out of > office hours ( from 6pm to 8 am next day). > > > > Regards > > > > Naresh Rathore > > > > From: cisco-voip <[email protected]> on behalf of naresh > rathore <[email protected]> > Sent: Friday, April 28, 2017 6:20 PM > To: [email protected] > Subject: [cisco-voip] best CUIC report > > hi all, > > > > i have a uccx 11.x environment. one of our user/receptionist want a report in > which she can check the number of calls hit to IVR during out of office hours > (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could > you guys guide me which will give me this information. > > > > Regards > > > > Naray > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip
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