P.S. Won't show queue stats, but will show trigger stats. You likely won't get queue stats unless you're not checking agent availability or time of day until after the caller is queued....
Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Apr 29, 2017, at 8:20 PM, naresh rathore <nare...@hotmail.com> wrote: > > hi, > > > > anyone?. is there a way to get inbound call statistics when its out of > office hours and i want to search based on trigger and queue based out of > office hours ( from 6pm to 8 am next day). > > > > Regards > > > > Naresh Rathore > > > > From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of naresh > rathore <nare...@hotmail.com> > Sent: Friday, April 28, 2017 6:20 PM > To: cisco-voip@puck.nether.net > Subject: [cisco-voip] best CUIC report > > hi all, > > > > i have a uccx 11.x environment. one of our user/receptionist want a report in > which she can check the number of calls hit to IVR during out of office hours > (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could > you guys guide me which will give me this information. > > > > Regards > > > > Naray > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip
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