hi
I have looked into Detailed Call by Call CCDR Report and i can generate the report based on the Application. but what i want is to get the after office hour report for past six month. but when i select time for example from 1st Jan 2017 to 30 April 2017 and time from 5:00pm to 11:59:59. its generating the report from 1st jan 2017 5:00pm till 20 April 11:59:59. is there a way to generate report from 5:00pm to 11:59pm each day (for past 6 months) Regards Naresh Rathore ________________________________ From: Bill Talley <[email protected]> Sent: Sunday, April 30, 2017 7:57 AM To: naresh rathore Cc: [email protected] Subject: Re: [cisco-voip] best CUIC report P.S. Won't show queue stats, but will show trigger stats. You likely won't get queue stats unless you're not checking agent availability or time of day until after the caller is queued.... Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. On Apr 29, 2017, at 8:20 PM, naresh rathore <[email protected]<mailto:[email protected]>> wrote: hi, anyone?. is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day). Regards Naresh Rathore ________________________________ From: cisco-voip <[email protected]<mailto:[email protected]>> on behalf of naresh rathore <[email protected]<mailto:[email protected]>> Sent: Friday, April 28, 2017 6:20 PM To: [email protected]<mailto:[email protected]> Subject: [cisco-voip] best CUIC report hi all, i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which will give me this information. Regards Naray _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
