Hi, Myra,
I like this thought. I surely don't want to refund money and take away
loved pets. I do give a guarantee that the pup is well and ask the
buyer's to take the pup for a vet check right away; they can return and
get a refund immediately should anything be wrong.
I think that your language is a good option.
Suze
Myra Savant wrote:
>
> Suze, this was an interesting point that you brought up. Originally, we
> offered a money back guarantee on the puppy if it was diagnosed with MVD or
> HD within the first two years. After discussing that with some pet people,
> they pointed out that having to return the puppy is not an option, so we
> changed our contract to read that if the pup is dx with HD or MVD within one
> year, they get all of the purchase price back to apply to medical expenses.
> Within 2 years, they get 50% of their money to apply to medical expenses.
> And, in every situation, they have the option of returning the puppy or
> keeping it. Myra Savant
>
>
--
Suze at Llawen Cavaliers
"...I have seen that in any great undertaking it is not enough for a man
to depend simply upon himself." -Isna Ia-wica
"Thought comes before speech" Luther Standing Bear
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