Hi, Carolyn and list,
Yes, this is the exact experience I had with Cherrybrook two years ago
and when I called to complain they said it was due to updating their
inventory system. The next time I ordered, I specifically asked them to
check whether all items were in stock. I was told that there was no
problem, but the same thing happened a second time. Apparently,
inventory control still doesn't work. Really, too bad as they ARE nice
folks with whom to deal at shows. However, I won't order from them if I
really need something because they WILL tell you something is in stock
(even if you specifically ask them to check) and then when it they find
it isn't in stock after all, you are not informed.
Suze
Carolyn Stigler wrote:
>
> Hi Diane, Please feel free to forward my comment onto your friend at
> Cheerybrook. Last November, we had placed a large order (over $200) and
> were told everything was in stock and would be shipped. 3 weeks later,
> nothing. I called and was told the order was being held back because they
> were waiting on a $2.00 item that might have been on backorder or
> discontinued, they weren't sure. A phone call would have been nice, and
> certainly they should have shipped the items they had in stock as that was
> the bulk of the order. Thanks, Carolyn Stigler (Avon, CT)
>
> ----- Original Message -----
> From: Diane Zdrodowski <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, March 20, 2002 8:23 AM
> Subject: Re: [CKCS-L] cherrybrook
>
> > Hello -
> >
> > Would anyone mind if I forwarded some of your comments to the president
> > of Cherrybrook?
>
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--
Suze at Llawen Cavaliers
"...I have seen that in any great undertaking it is not enough for a man
to depend simply upon himself." -Isna Ia-wica
"Thought comes before speech" Luther Standing Bear
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