Hi Diane, Though I am usually a "lurker", I felt a need to write about my "Party" with Cherrybrook. Living in Hawaii, though it is Paradise, I find myself doing a lot of catalog ordering. I needed about $300.00 worth of supplies and within that order a vari kennel. I had a show 4 months away which required this crate. The order came in 6 weeks after several calls asking when was it coming. Each phone call had the same results....it was sent. The order finally came and the vari kennel was cracked. I could not use it at all. I called them back and they said that they would send a new one out that day. After 2 weeks no crate. To make a long story short, after 22 phone calls and countless lies, 7 months later I finally got the kennel. I even went the route of saying that I was a happy customer and wanted to talk to the manager to let her know. Again after explaining why I was really calling...more lies. I found out later that my girlfriend went through the same thing when she placed an order. Took almost 6 months to get it right, and many phone calls.
If you can let the President know of these problems, that would be GREAT. I tried every avenue to reach him, but with no luck. I think he should know of these problems. I now know here in Hawaii, the word is out...DON"T BUY FROM CHERRYBROOK!! Sorry, but it is still a sore spot for me. I don't mind back orders, but it was the out right lies that got to me. Kim Kaya > > From: Diane Zdrodowski <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, March 20, 2002 8:23 AM > > Subject: Re: [CKCS-L] cherrybrook > > > > > Hello - > > > > > > Would anyone mind if I forwarded some of your comments to the president > > > of Cherrybrook? ========================================================= "Magic Commands": to stop receiving mail for awhile, click here and send the email: mailto:[EMAIL PROTECTED]?body=SET%20CKCS-L%20NOMAIL to start it up gain click here: mailto:[EMAIL PROTECTED]?body=SET%20CKCS-L%20MAIL E-mail [EMAIL PROTECTED] for assistance. Search the Archives... http://apple.ease.lsoft.com/archives/ckcs-l.html All e-mail sent through CKCS-L is Copyright 2002 by its original author.
