The log file is generated before the adding of the icon. If the log file is not even generated, we will know the problem is before it.
--Jackie -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Brian Beausoleil Sent: Friday, September 07, 2007 10:31 AM To: [email protected] Subject: Re: Odd Error Message Jackie, while I am waiting for this student to respond, I have a question... since the Agent doesn't even open to allow me to log in (nor does the icon display next to the time) does a log file generate at all? Thanks, Brian Jackie Cheng (jaccheng) wrote: > Can you get more information about the machine? such as > > 1. the make/model > 2. how did the system get into the current status (what has been done > to the system? What software/patches are installed on the system?) 3. > does the system have other issues. > 4. can you retrieve the agent log and send it to us. > 5. explore the system registry and send it to us. > > Thanks, > --Jackie > > -----Original Message----- > From: Cisco Clean Access Users and Administrators > [mailto:[EMAIL PROTECTED] On Behalf Of Michael Grinnell > Sent: Thursday, September 06, 2007 2:33 PM > To: [email protected] > Subject: Re: Odd Error Message > > Brian, > > We had one user with the same error, same Agent version (4.1.2), same > OS version (Vista Ultimate). We also got an associated "Error > reading setup initialization file" I believe it was 32 bit, but it's > been a few weeks. We ended up just creating a filter for him. We > have about 27 Vista Ultimate users, this was the only one with that problem. > > Michael Grinnell > Network Security Administrator > The American University > > > On Sep 6, 2007, at 10:49 AM, Brian Beausoleil wrote: > > >> Right after i sent it i realized i didnt add that info in, so i went >> and immediately responded to my own message with the info. >> Anyways, its Agent 4.1.2.0 on Windows Vista Ultimate 32bit. >> >> Osborne, Bruce W. (NS) wrote: >> >>> Agent version?? OS ??? >>> >>> >>> *From:* Cisco Clean Access Users and Administrators >>> [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian >>> Beausoleil >>> *Sent:* Thursday, September 06, 2007 10:27 AM >>> *To:* [email protected] >>> *Subject:* [CLEANACCESS] Odd Error Message >>> >>> >>> It seems that when the Agent attempts to run this error message pops >>> up... >>> >>> Unexpected error; quitting >>> >>> This occurred immediately after installation, then we attempted to >>> run the Agent again and this message popped up again. We also >>> rebooted, attempted to run the Agent again, still got the message. >>> Tried in safe-mode with networking thinking maybe something was >>> loading during normal boot that was conflicting with it, and still >>> nothing. Can anyone shed some light on this error message? >>> >>> Thanks in advance. >>> >>> Brian >>> >>>
