Is there any update on this? We're seeing the same thing on a 32-bit Vista Home system. I was able to get around it by installing an old version of the client (v.3.5.4) and letting the system update itself once it connected.
Paul Proulx Keene State College IT Group 603-358-2559 [EMAIL PROTECTED] -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Cheng (jaccheng) Sent: Friday, September 07, 2007 4:35 PM To: [email protected] Subject: Re: Odd Error Message The log file is generated before the adding of the icon. If the log file is not even generated, we will know the problem is before it. --Jackie -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Brian Beausoleil Sent: Friday, September 07, 2007 10:31 AM To: [email protected] Subject: Re: Odd Error Message Jackie, while I am waiting for this student to respond, I have a question... since the Agent doesn't even open to allow me to log in (nor does the icon display next to the time) does a log file generate at all? Thanks, Brian Jackie Cheng (jaccheng) wrote: > Can you get more information about the machine? such as > > 1. the make/model > 2. how did the system get into the current status (what has been done > to the system? What software/patches are installed on the system?) 3. > does the system have other issues. > 4. can you retrieve the agent log and send it to us. > 5. explore the system registry and send it to us. > > Thanks, > --Jackie > > -----Original Message----- > From: Cisco Clean Access Users and Administrators > [mailto:[EMAIL PROTECTED] On Behalf Of Michael Grinnell > Sent: Thursday, September 06, 2007 2:33 PM > To: [email protected] > Subject: Re: Odd Error Message > > Brian, > > We had one user with the same error, same Agent version (4.1.2), same > OS version (Vista Ultimate). We also got an associated "Error > reading setup initialization file" I believe it was 32 bit, but it's > been a few weeks. We ended up just creating a filter for him. We > have about 27 Vista Ultimate users, this was the only one with that problem. > > Michael Grinnell > Network Security Administrator > The American University > > > On Sep 6, 2007, at 10:49 AM, Brian Beausoleil wrote: > > >> Right after i sent it i realized i didnt add that info in, so i went >> and immediately responded to my own message with the info. >> Anyways, its Agent 4.1.2.0 on Windows Vista Ultimate 32bit. >> >> Osborne, Bruce W. (NS) wrote: >> >>> Agent version?? OS ??? >>> >>> >>> *From:* Cisco Clean Access Users and Administrators >>> [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian >>> Beausoleil >>> *Sent:* Thursday, September 06, 2007 10:27 AM >>> *To:* [email protected] >>> *Subject:* [CLEANACCESS] Odd Error Message >>> >>> >>> It seems that when the Agent attempts to run this error message pops >>> up... >>> >>> Unexpected error; quitting >>> >>> This occurred immediately after installation, then we attempted to >>> run the Agent again and this message popped up again. We also >>> rebooted, attempted to run the Agent again, still got the message. >>> Tried in safe-mode with networking thinking maybe something was >>> loading during normal boot that was conflicting with it, and still >>> nothing. Can anyone shed some light on this error message? >>> >>> Thanks in advance. >>> >>> Brian >>> >>>
