I have a message out to the student asking him to stop in with the
computer so we can proceed. He has yet to call us back. I will have to
try and get ahold of him. If you find a solution before me, please let
me know and I will do the same for you.
Brian
Chidaushe, Mavhu wrote:
I have one Vista Home Premium Toshiba laptop that is also experiencing
this exact same problem. Was anything ever resolved of this issue?
Mavhu Chidaushe
Communications Network Analyst
University Networking Systems and Services
South Dakota State University
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Jackie Cheng
(jaccheng)
Sent: Friday, September 07, 2007 3:35 PM
To: [email protected]
Subject: Re: Odd Error Message
The log file is generated before the adding of the icon. If the log file
is not even generated, we will know the problem is before it.
--Jackie
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Beausoleil
Sent: Friday, September 07, 2007 10:31 AM
To: [email protected]
Subject: Re: Odd Error Message
Jackie, while I am waiting for this student to respond, I have a
question... since the Agent doesn't even open to allow me to log in (nor
does the icon display next to the time) does a log file generate at all?
Thanks,
Brian
Jackie Cheng (jaccheng) wrote:
Can you get more information about the machine? such as
1. the make/model
2. how did the system get into the current status (what has been done
to the system? What software/patches are installed on the system?) 3.
does the system have other issues.
4. can you retrieve the agent log and send it to us.
5. explore the system registry and send it to us.
Thanks,
--Jackie
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Michael Grinnell
Sent: Thursday, September 06, 2007 2:33 PM
To: [email protected]
Subject: Re: Odd Error Message
Brian,
We had one user with the same error, same Agent version (4.1.2), same
OS version (Vista Ultimate). We also got an associated "Error
reading setup initialization file" I believe it was 32 bit, but it's
been a few weeks. We ended up just creating a filter for him. We
have about 27 Vista Ultimate users, this was the only one with that
problem.
Michael Grinnell
Network Security Administrator
The American University
On Sep 6, 2007, at 10:49 AM, Brian Beausoleil wrote:
Right after i sent it i realized i didnt add that info in, so i went
and immediately responded to my own message with the info.
Anyways, its Agent 4.1.2.0 on Windows Vista Ultimate 32bit.
Osborne, Bruce W. (NS) wrote:
Agent version?? OS ???
*From:* Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] *On Behalf Of *Brian
Beausoleil
*Sent:* Thursday, September 06, 2007 10:27 AM
*To:* [email protected]
*Subject:* [CLEANACCESS] Odd Error Message
It seems that when the Agent attempts to run this error message pops
up...
Unexpected error; quitting
This occurred immediately after installation, then we attempted to
run the Agent again and this message popped up again. We also
rebooted, attempted to run the Agent again, still got the message.
Tried in safe-mode with networking thinking maybe something was
loading during normal boot that was conflicting with it, and still
nothing. Can anyone shed some light on this error message?
Thanks in advance.
Brian
