At 23:35 18/11/2002, joseph martins wrote:
All four metrics are highly subjective and multidimensional. What is
quality? effectiveness? and accuracy? What does it mean to be up-to-date
Such things are a measure of the people and their processes, not the CMS.
Re: measuring content freshness. A CMS could certainly enforce
publish/expiration rules to maintain content freshness (many already do),
but it's the people who craft the rules and set the values for pub date and
expiration date.
In my opinion, none of the four belong in an analysis of a CMS
I completely disagree.
A CMS must be expected to deliver *business* benefits,
beyond some vague efficiency gains or additional
functionality.
Very often (at least for my clients), one of those goals
is to "Deliver timely, accurate and up-to-date information".
For every goal, there should be metrics measuring
whether this has been reached.
To the original poster: unfortunately, I haven't
yet come across good measures for these aspects.
This is my current area of interest, and hopefully
in six months or so, I will have greater insight.
Cheers,
James
-------------------------
James Robertson
Step Two Designs Pty Ltd
Knowledge Management Consultancy, SGML & XML
Content Management Requirements Toolkit
112 CMS requirements, ready to cut-and-paste
http://www.steptwo.com.au/
[EMAIL PROTECTED]
--
http://cms-list.org/
trim your replies for good karma.
