True. JIRA does the right thing provided the changes are sent into a public list. Bugzilla, IIRC, is usually configured so that only assignee, reporter and other people commenting get copies, and this is definitely bad. This is what gnome, mozilla and other bugzilla installs do.
No, Bugzilla can be configured such that for every component there is a "default QA contact" that is cc'd for any change to any issue that is associated with that component, and setting that to be the issues@ list is probably the best practice.
Brian
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