I originally sent an email about this Blue Screen of Death problem back in
Oct. I received great help from BigMatt and RemyMaza and Tom Wade.
The blue screen says the following:
A problem has been detected and windows has been shut down to prevent
damage to your computer. If this the first time you've seen this Stop error
screen, restart your
computer.
If this screen appears again, follow these steps:
Run a system diagnostic utility supplied by your hardware manufacturer. In
particular, run a memory check, and check for faulty or mismatched memory.
Try changing video adapters. Disable or remove any newly installed hardware
and
drivers. Disable or remove any newly installed software.
If you need to use SafeMode to remove or disable components, restart your
computer, press F8 to
select Advanced Startup Options, then select SafeMode.
Technical Information: *** STOP: 0X0000007F (0X0000009D, 0X00000000,
OX00000000, 0X00000000)
Contact your system administrator or technical support group for further
assistance.
I have an HP Media Center Photosmart m1095c Desktop that was bought 8-31-04.
It has an Intel P4 540 3.2 Ghz with hyperthreading; 800 Mhz frontside
Asus PTGD1-LA Intel 915P chipset
I have upgraded the RAM to two 512MB sticks from HP: PC 3200 184 pin DDR
Video card is a Radeon X600 Pro AGP: 256 MB DDR
Back in Oct. BigMatt suggested I take out one RAM stick at a time and run the
PC with a lot of graphics going. I did just that and ran through all the
different combinations of RAM sticks in all 4 RAM slots on the mb. It
mysteriously seemed to fix itself. It's been running great since then.
Recently I renewed/upgraded my Norton Antivirus to what they call Norton 360.
Immediately I started getting the BSOD again. Sometimes it appears in minutes,
sometimes it's hours.
I have never gotten any RAM beeps on start up. Again I ran through all the
combinations of RAM sticks in all 4 RAM slots and this time it always goes to
the blue screen. I have used the onboard HP diagnostic tool and ran checks on
the RAM and video card. When I run the check, a dignostic progress screen pops
up saying the check will take several minutes and another smaller Windows IE
window pops up in top of that one that says: Exception in
DisplayRunMap.runMap: with an OK box below it. I click OK, that box closes and
the diagnostic tool box shows the progressive horizontal bar indicating the
check in running. However, instead of taking several minutes, it takes only a
few seconds. I'm not sure this check is really running a valid check. There
are no error messages that pop up indicating any trouble with either the RAM or
video card.
I talked with a real nice guy, Raj Kiran in India with Norton tech support, but
he wasn't any help.
I really need HEEEELP in figuring this problem out. I'm confident someone in
this forum has the tech saavy to come up with a solution. If you need any
other info from me, let me know.
ALSO, on occaision, I get something new that's random. The 19" HP flat screen
monitor goes black and there's a small window in the middle of it that says: "
Out Of Range Set Monitor To: 1280 X 1024 @ 60 Hz" At the bottom of this
small window is row of monitor control buttons similar to what is on the
monitor itself. When I try to operate the buttons on the monitor they do
nothing. The only way I can get rid of this window is to do a hard shut down.
Thank you,
Mike Rosborough
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