It seems that you answered it yourself, hopefully.  Norton 360 is
installed on a users computer at my work and we just have a mess of
problems with it.

Basically norton takes over your system not only using more resources
but also taking over administrator tasks.

If more of your resources are being taken up then that may be that
more of your ram is being used that might not normally.

It could still possibly be a ram issue, but I would try to uninstall
norton 360 and see if that fixes it first, if not then reinstall it
and try the ram swaps.
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