That almost sounds like a horror story I had with Comcrap... er... I mean Comcast a few years back.
Emails sent to me suddenly started bouncing. I called Comcast and after wading through the cesspool of explaining it wasn't *my* computer but their servers, I finally got escalated to someone that said, "Email servers are like big databases. Sometimes, something happens and an account gets closed. That's what happened". So for a few days - without my asking - there was a glitch - and my email account was closed. I asked about a reduction in my monthly fee and was turned down since "email is a free service we give you with the internet account". I write a tech column for a local newspaper. I rated ISPs and developed what I called the "Headache Scale". The more headaches a particular vendor gave me, the worse their score. I gave Comcast an "unheard of 25 headaches" for some of the worst customer service I'd ever experienced. If you do get Comcast Internet (bundled or not) and you have a problem, be prepared to wait on hold - for what might seem like a few days - and leave your brain in the jar by the door. I called one day with a problem with my cable TV service and got through to someone in less than 30 seconds. YMMV. Larry -----Original Message----- From: Computer Guys Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of John Settle Sent: Monday, May 12, 2008 10:47 AM To: [email protected] Subject: Re: [CGUYS] Comcast bundle feedback Bill, I have been a long standing customer with Comcast for Digital TV and High Speed Internet. Until recently, I had the TV and Internet ala cart. That is separate. I bundled the two together back in Jan. to get more premium TV channels for only a slight increase in monthly payment. It was a poor choice. The separate businesses of the company do not talk to each other. I was triple billed for two months running for the TV service. The drawback to the bundle became apparent when every time I called to straighten out the TV billing (and I had to call many, many times!) my high speed internet service would be disconnected. I then would have to make many more phone calls to get that restored. Seems that with the bundle, if there is the least little discrepancy or change in one of the bundled services, Comcast requires that ALL the services in the bundle be disconnected and then the customer has to contact the business office of each services (in your case three!) and navigate through their bureaucracy to get the service restored. By the way, they continue to charge you for the disconnected service.This takes a lot of patience as often multiple calls to each business office is required. So you will never have a single problem, true, you will have them in threes! This is a good reason to avoid bundling. For more detail, especially why you might not wishto bundle phone services with Comcast. visit this page: http://www.comcastmustdie.com/ I can not recommend Comcast to anyone with a clear conscience. Regards, John Settle > Quoting Bill L'Hommedieu <[EMAIL PROTECTED]>: > >> I'll be moving into an apartment (don't know which yet) in Arlington >> from a single family home and wonder what options for cable/satellite >> exist. I suspect the Comcast is the only choice. If that's true, what's >> the service like on the bundle of TV, phone and internet. Is FiOS >> available in multi-unit rentals/condos? > > FiOS *is* available to multi-unit buildings. Some friends of mine have > it (in Annapolis). I don't know if they have to build it in with the > building (their's is a fairly new building), or if they can retrofit. > It seems like apartments/condos would be fairly profitable pickin's > for Verizon since the potential customers are--literally--right on top > of each other. > > As for Comcast's bundle, I don't know, but you can tell them that you > can get Verizon's Triple Play for $99 and see if they'll match it. > > Katan > > > ************************************************************************ * > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************ * > ************************************************************************ * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** ************************************************************************ * ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
