Second follow-up on daughter's HP desktop:
She ran the HP recovery program that said that programs would be deleted
but data saved. After running, programs were saved but data deleted.
Per my advice, she tried to download AVG antivirus. MS Internet
Explorer wouldn't download; she installed Firefox. With this, AVG
program would download, but not install. Trying to install simply
returned her to the AVG download website. She successfully downloaded
Malwarebytes and is now running same. It was finding numerous problems
as of a few minutes ago.
I'm thinking that the only way to fix her computer is to reformat &
reinstall OS. But since HP didn't include a Windows XP disk when
purchasing her computer, I will have to offer one of mine to her. Is
there a copyright issue here? Some of my Windows OS disks were bought
for computers that I once had but are discarded now so that the same
disk OS would be installed on only one computer at the same time.
Robert Carroll wrote:
Update on dead computer -- a HP desktop with Windows XP Home.
Daughter bought a power supply for $20, installed it, and the computer
runs.
She mentioned afterwards that a downloaded iTunes video would play
only very slowly. I asked her about her antivirus software -- she had
none. I advised to download AVG and Malwarebytes. She did, found
some viruses with AVG; Malwarebytes wouldn't install. Soon after
removing viruses, computer boots only to a blank screen but with
wallpaper. Safe mode shows only black screen but for "safe mode" in
four corners. No start button. Task Manager shows many processes
running including "b.exe" which might be a virus.
Because HP, no Windows CD available. Tried "boot to last good" but
failed -- same result. Tried everything else can think of short of
the HP recovery program. The recovery program starts from C: drive
and says that all applications will be deleted, OS repaired, but that
data will be retained. She worries that she will loose Dreamweaver,
which costs $500 but she got free when she was in a class at Eastman
School of Music two years ago. (Her full backup to external HD was a
year ago.)
By now, she might have tried the HP recovery program, don't know. Any
advise?
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