Don't know how long ago she got the HP, but I just purchased one and
there is an HP provided utility to burn a 3 DVD set which will restore
the machine to its factory settings; i.e. the OS and the other junkware
programs. I know Lenovo does the same thing; no disks with the purchased
machine, but a utility to create the reinstall disks.
See if you can find such a utility on your HP.
Robert Carroll wrote:
I'm thinking that the only way to fix her computer is to reformat &
reinstall OS. But since HP didn't include a Windows XP disk when
purchasing her computer, I will have to offer one of mine to her. Is
there a copyright issue here? Some of my Windows OS disks were bought
for computers that I once had but are discarded now so that the same
disk OS would be installed on only one computer at the same time.
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