On Nov 23, 2009, at 8:10 PM, Robert Carroll wrote:
By now, she might have tried the HP recovery program, don't know. Any advise?
When I encounter a PC that is highly polluted I boot from a diagnostic CD and run my repairs from there. Your computer may contain one or more root kits that will thoroughly defeat all attempts to make things right. Using a good PC I would build myself a boot disc and a set of utilities I could rely on. Before you burn the disc you have to update the anti-virus software. Then I would boot from the CD and work on the hard drive. First thing I would run are tests to find and remove any root kits. Then anti-virus (more than one). Then HijackThis etc.
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