In the immortal words of Sam Varshavchik ([EMAIL PROTECTED]): > > >We use a ticketing system which tracks solely on the basis of a [xxx.com > >#nnn] string in the subject line. Thus, when replied from sqwebmail, > >correspondence that should go into an existing ticket causes a new ticket > >to be opened. > > It is not wise for "ticketing systems" to mimic behavior that's been used > by mailing list processord for a long time before those "ticketign systems" > were invented.
Er, that cuts both ways. The first ticketing/helpdesk/CRM/whatever system that I personally touched which used this behavior was BBN's homegrown ticketing system in 1993, which itself dated back into the mid-80s easily, and thus predates any presently popular UNIX MLM I can think of except perhaps majordomo1. As a matter of abstract principle, I'm a little dubious about the idea of an MUA arbitrarily munging subject lines outside of the user's control. As a matter of concrete fact, this behavior will render sqwebmail annoying-to-useless for anybody who has to interact with RT, Remedy, TTWeb, Bugzilla, or about a dozen other similarly ubiquitous systems. Also, what's the advantage of removing the bracketed text even when replying to mailing lists? It's been a long, long time since I ran into an MLM which was prone to stacking up the list tags. -n ------------------------------------------------------------<[EMAIL PROTECTED]> My motorcycle/ stands forlorn on Hurlbut Street. The fucker won't start. (--me) <http://blank.org/memory/>---------------------------------------------------- ------------------------------------------------------- This sf.net email is sponsored by:ThinkGeek Welcome to geek heaven. http://thinkgeek.com/sf _______________________________________________ courier-users mailing list [EMAIL PROTECTED] Unsubscribe: https://lists.sourceforge.net/lists/listinfo/courier-users
