As with most things we try and do everything through human to human interaction. That said, we've build into Nadine a few gentle reminders to help us make sure everything gets done. We have a list of TO DO items that get triggered with a new membership and some EXIT TASKS that get triggered when they leave. This is just a list and we humans are still responsible for doing the task and checking it off. Yesterday I added an all team email reminder if someone signs in and we don't have a photo for them in the system.
I talked with Alex Lang in Austin about his implantation of something similar in Cobot. When Joel Dullroy was here in Seattle for the Coworking Space Ship we talked about the implementation in Desk Wanted. Good stuff... And as with all things, sometimes things fall through the cracks. For example, we just had a resident leave and he is pretty positive about not knowing we require adequate notice in order to have the security deposit refunded. It's a good opportunity for us to review the flow and fine tune where needed. Always learning... always improving.... Jacob --- Office Nomads - Individuality without Isolation http://www.officenomads.com - (206) 323-6500 On Fri, Mar 30, 2012 at 12:26 PM, Tony Bacigalupo <[email protected]> wrote: > Hey hey everyone, I hope you're all having a lovely Friday! > > I'm curious what processes people have developed for funneling new members > from their first interaction to signup. To date, I've taken a largely > hands-off approach that looks something like this: > > 1. Encourage people to visit the space before signing up > 2. When they get here, give them a tour and get to know them as well as > possible. Before parting ways, direct them to a web page where they can pay > for a day pass or sign up for membership > 3. Let them decide for themselves how to proceed from there > > We haven't really sold people on membership, leaving the signup buttons > visible on our public site for anyone to find and use. I feared this would > get us into trouble with people signing up who haven't visited and don't > understand, but that's been minimal. What I'm more concerned about is the > flow of the process and whether there are better ways to guide people > through it. > > I don't want the onboarding of every new member to be too labor intensive > an effort, but I feel like it can always be done better. > > What practices have you all found to be good or bad when refining this > process? > > Cheers, > Tony > --- > New Work City > Site <http://nwc.co/> | Twitter <http://twitter.com/nwc> | > Newsletter<http://nwc.co/newsletter> > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/coworking?hl=en. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/coworking?hl=en.
