Hi Jana-

We use Occupie Operate (billing software), as well as Occupie Connect 
(phone and internet). We also used the software when it was HubCreate, and 
we have been so pleased with the changes that have been made since it has 
become an Occupie product. As Wendy said, the customer service is really 
what makes the difference for us. We have a lot of nuances and particular 
requests, and the development and leadership team at essensys is always 
willing to brainstorm with us and hear our ideas. 

We actually converted all 26 of our locations to the Occupie Connect 
platform as a result of the positive relationship we developed with the 
team around the billing software. We are also looking at adding the CRM in 
2018, so that all of our systems can speak the same language. We currently 
use Salesforce, so the Occupie CRM represents a pretty significant cost 
savings to us. The nice part about the software platforms is that there is 
not a big upcharge to add another product in the Occupie family once you 
already have one. 

I'm happy to talk further about our experience!

Ashley Buckner
Carr Workplaces

On Friday, August 11, 2017 at 10:12:09 AM UTC-4, Jana Greer - Venture X 
> Wendy, 
> Thank you for replying! 
> Have you only used Occupie or did you transfer from another software? As I 
> understand it, Essensys just bought Hubcreate in 2016 that then became 
> Occupie. 
> So pretty young for the newly formed company. 
>  The cost seems so high verses other options. We are currently using 
> Nexudus and have been super pleased with the services and software since 
> implementation over a year and half ago. 
> The CRM is one thing that we were looking at--we recently started using 
> Pipedrive and it can be integrated in with Nexudus (haven't done it yet). 
> How do you find that the flow works for you and team? I'm primarily 
> responsible for new members/leads etc. So this is important to me for 
> comparison. 
> Do you all use all of their features ie network management, phone, door 
> systems, etc? 
> On Friday, August 11, 2017 at 8:44:27 AM UTC-4, Wendy S. wrote:
>> Jana,
>> I'm happy to talk through specifics with you. Have been using Occupie for 
>> 12 months now. First, customer service is outstanding - very responsive and 
>> helpful. The knowledge base (documented "how to's") is really top notch and 
>> they add content all the time.
>> Usage ease - this has been improved since our initial deployment and is 
>> now much more intuitive. Customization - love the capabilities. 
>> They continuously look to improve the product. I'm looking to create more 
>> customized reports and I still have a lot to learn myself on workflows, so 
>> I'm not a CRM expert. (thankfully, i don't need to be based on their 
>> Support team)
>> In short, excellent product and customer service. 
>> Cheers
>> Wendy Spreenberg
>> LifeWorking Coworking
>> On Thursday, August 10, 2017 at 1:03:27 PM UTC-5, Jana Greer - Venture X 
>> wrote:
>>> Hey! First time posting here. I'm looking for anyone who has used 
>>> Occupie by Essensys in their coworking space. Wanting feedback on the usage 
>>> ease, customer service, customization, etc. 
>>> Basically anything and everything. :-) 
>>> I know loaded question. 
>>> Thanks!

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