It's a feature that I've always been against and it's not causing issues by saying 'no'. The main benefit of rollover days is retention of members. I noticed how rollover has really effected how I approach what I subscribe to, I'm thinking of Audible as an example. I get to keep my rollover credits as long as I'm a paying member. This means by canceling my subscription I am giving up not just my book a month but the 3 book credits that I haven't used yet. This keeps me paying the lowest plan just to keep the credits available.
I have a feeling this would help retention of members in a similar way. It will likely effect the 4 days/month people and the 12 days/month people. They often use their total but there are periods of the year when people travel and that's when I loose members. It's that month or two when their schedule changes and they won't use their current plan as often so they just cancel outright and hope they come back. However, if rollover happens then they are not just canceling their plan but all of the days they have built up. Now they could just go down to the lowest plan to keep the rollover days available and I keep the relationship. Once their schedule normalizes again they are back to being part of the community and a paying member. My biggest issue with rollover is monitoring days. We run on a trust system and adding a layer of monitor is a hurdle I would need to overcome. What are your thoughts? -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
