I have a customer who has not been able to send email through our system. He was scoring a "17" on the spam scale. Here's the relevant detail from the log:
02/25/2002 13:23:37 Q811f28a BADHEADERS:8 REVDNS:4 SPAMHEADERS:5 . Total weight = 17 02/25/2002 13:23:37 Q811f28a Msg failed BADHEADERS (This E-mail was sent from a broken mail client [c040020e].). 02/25/2002 13:23:37 Q811f28a Msg failed SPAMHEADERS (This E-mail has headers consistent with spam [c040020e].). 02/25/2002 13:23:37 Q811f28a Msg failed WEIGHT10 (Weight of 17 exceeds the limit of 10.). 02/25/2002 13:23:37 Q811f28a Msg failed WEIGHT17 (Weight of 17 exceeds the limit of 17.). 02/25/2002 13:23:37 Q811f28a Subject: test 02/25/2002 13:23:37 Q811f28a Message FAILED: Deleting message! Well, we determined that the person sending messages was using Symantec's ACT program's internal email client, and that it does not meet the criteria set out by Declude. I'm sure they are not the only person using Act. Has anyone seen a way around this? I don't want to raise our threshold to something like "18", as that will let in a flood of SPAM that is currently being blocked. However, ACT (and Maximizer, another CRM system) are widely used and need to work properly. Any thoughts? Thanks Chris --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". You can E-mail [EMAIL PROTECTED] for assistance. You can visit our web site at http://www.declude.com .
