Scott, for what it's worth, our Declude maintenance is up for renewal, and one of the questions I got asked was when there would be an updated printed manual that our less-experienced admins could understand. Don't worry, the maintenance will definitely get paid, but now one of my tasks in my "free time" is to write an admin manual for our staff for Declude's products.
Thanks for pointing this out. A major overhaul to the manual by a technical writer is something that has been on the "to do" list for some time.
-Scott
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