Your company, your choice...but the person that upgrades from Lite to
Standard to Pro does not get the benefit of Pro for the previous two
years....so it doesn't seem like a good comparison to someone who purchases
Pro initially.
You might consider encouraging upgrades by bundling upgrades with service
agreements at a discounted price.
Just a suggestion...
Darin.
----- Original Message -----
From: "R. Scott Perry" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 01, 2004 12:38 PM
Subject: RE: [Declude.JunkMail] Email being released today - Advance Notice
>I hate to disagree with you! See below email. I am also working on
>finding in my archive another email between Scott and self clarifying
>Service Agreements this same topic.
When the first Declude Service Agreements were sold in 2001, they were per
server, and upgrades would not extend the Service Agreement. That has not
changed since.
Many people over the years asked if upgrades would extend the Service
Agreement, and every time I was asked, I explained that they were not. The
reason was that someone buying Declude JunkMail Lite today, upgrading to
the Standard version in a year, and upgrading to the Pro version in two
years would end up with Declude JunkMail Pro and 2 years of Service
Agreements at the same price as the person who bought Declude JunkMail Pro
originally. That would encourage people to buy a lower version now. While
we never penalized people for doing that, we never wanted to encourage it
either.
>The Service Agreement covers all Declude programs that you have purchased
>in the past.
This statement was ambiguous; it should have read "The Service Agreement
covers all Declude programs that you have purchased in the past for this
server". That statement was designed to indicate that the Service
Agreement covered Declude Hijack, Declude JunkMail and Declude Virus. I
was unaware of the ambiguous statement until after it was changed.
-Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail mailservers
since 2000.
Declude Virus: Ultra reliable virus detection and the leader in mailserver
vulnerability detection.
Find out what you've been missing: Ask for a free 30-day evaluation.
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