Scott-
As usual, the real problem was communications, not the problem itself.
Even if it's a minor test, simply acknowledging the problem and letting all current users know - even if the only communication is "Here's a problem we've identified. We are working on it." - goes a log way toward soothing the user base. That is especially true here, where your users have users of our own, and especially when the failure results in false positives, as it did for me.
-Dave
----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, January 03, 2005 5:00 PM
Subject: RE: [Declude.JunkMail] 2005 SpamHeaders Glitch?
1. An acknowledgement on the list from someone that they knew about the
problem - it WAS a holiday and I think people should have lives - but just a
"hey we know" within 24 hours would've been nice.
Yes, that would have been nice. It did take a bit more than 24 hours for an official response on the list.
2. A simple e-mail note to all customers ASAP stating "The spamheaders test
has a bug causing it to catch and add weight to every e-mail sent in 2005.
It is suggested that you comment it out or reduce (or remove) its weight to
avoid false positives. We are working on a fix and will post it to the
website as soon as possible"
The main reason this wasn't done was because it wasn't clear that this was going to be as big an issue for our customers as it turned out to be. The thought was that since this is normally a relatively minor test, anyone that it does affect adversely would just comment out the test.
-Scott
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