Please note that we receive a large amount of spam...
I am REALLY trying hard not to bust out laughing.
Oh, the irony!
-d
----- Original Message -----
From: "David Franco-Rocha [ Declude ]" <[EMAIL PROTECTED]>
To: <[email protected]>
Cc: <[email protected]>
Sent: Wednesday, November 09, 2005 9:30 AM
Subject: [Declude.JunkMail] Declude Technical Support Tickets
Please note that we receive a large amount of spam at our technical
support email address for the ticket system. When I look through the
tickets, I delete whatever looks like spam, as well as all tickets that do
not contain a subject. Fortunately I keep backup copies of all incoming
tech support email.
I discovered a backup copy this morning of a legitimate ticket that I had
deleted because it lacked a subject: completely blank. Please always
provide a subject when you send email to technical support because it
allows us to see at a glance whether we have several instances of an issue
and also to prioritize the tickets. We have to delete emails that do not
contain a subject because it takes too much time to open every email
without a subject merely to determine whether it is valid or not.
To facilitate processing of trouble tickets, please do not generate
multiple tickets for the same issue. Simply reply to our email, which will
contain the ticket number as part of the subject line. If we resolve an
issue and close a ticket and the issue creeps up again, you can always
reply to the last reply you received from us on that ticket. This will
automatically re-open the same ticket and we will have acess to all
information previously provided by you.
Thanks for your cooperation and assistance.
David Franco-Rocha
Declude Technical / Engineering
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