I agree that this seemed strange. We hardly get any spam due to filtering based on Declude. Seems like someone needs to spend some time tweaking their configuration...
Darin. ----- Original Message ----- From: "Dave Doherty" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, November 09, 2005 11:07 AM Subject: Re: [Declude.JunkMail] Declude Technical Support Tickets > Please note that we receive a large amount of spam... I am REALLY trying hard not to bust out laughing. Oh, the irony! -d ----- Original Message ----- From: "David Franco-Rocha [ Declude ]" <[EMAIL PROTECTED]> To: <[email protected]> Cc: <[email protected]> Sent: Wednesday, November 09, 2005 9:30 AM Subject: [Declude.JunkMail] Declude Technical Support Tickets > Please note that we receive a large amount of spam at our technical > support email address for the ticket system. When I look through the > tickets, I delete whatever looks like spam, as well as all tickets that do > not contain a subject. Fortunately I keep backup copies of all incoming > tech support email. > > I discovered a backup copy this morning of a legitimate ticket that I had > deleted because it lacked a subject: completely blank. Please always > provide a subject when you send email to technical support because it > allows us to see at a glance whether we have several instances of an issue > and also to prioritize the tickets. We have to delete emails that do not > contain a subject because it takes too much time to open every email > without a subject merely to determine whether it is valid or not. > > To facilitate processing of trouble tickets, please do not generate > multiple tickets for the same issue. Simply reply to our email, which will > contain the ticket number as part of the subject line. If we resolve an > issue and close a ticket and the issue creeps up again, you can always > reply to the last reply you received from us on that ticket. This will > automatically re-open the same ticket and we will have acess to all > information previously provided by you. > > Thanks for your cooperation and assistance. > > David Franco-Rocha > Declude Technical / Engineering > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
