I too have stayed at the 1.82 version while keeping my service contract up
to date. I am not ambitious enough to work through all the 2.x and 3.x
issues. A heart felt thank you goes out to those of you who are.
With the new licensing policy in 3.x, what happens when I decide not to
renew the service agreement? Will all the Declude software I have stop
working? Am I paying for it's usage only while I have a valid service
agreement? It used to be that the service agreement allowed me major
version upgrades when they were available without paying an additional fee.
Am I now paying for a license to "use" the software?
Don
----- Original Message -----
From: "Darin Cox" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, December 26, 2005 3:03 PM
Subject: Re: [Declude.JunkMail] Hardware Issue
Bottom line is we were told if the license server was offline we would not
be impacted. It is seeming now that that statement was not true, though I
should withhold judgement until we hear exactly why this had an impact.
Very glad I've stuck with 1.82 at the moment, though we had a service
agreement that entitled us to upgrade to 3.x.
I would certainly like to know what will be done to the software licensing
to make sure this problem does not happen again. Otherwise, since mail is
considered a critical system, Declude needs to staff 24/7 to address
problems as they arise.
Darin.
----- Original Message -----
From: "John T (Lists)" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, December 26, 2005 3:50 PM
Subject: RE: [Declude.JunkMail] Hardware Issue
True, very true. But like Andy or Darrell said, they should have done a
test
by pulling the plug on their license server during the week when they were
watching it to see what would happen.
But of course, hind sight is always 20/20 and Monday morning
quarterbacking
is highly overrated. ;-)>
John T
eServices For You
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:Declude.JunkMail-
[EMAIL PROTECTED] On Behalf Of Don Brown
Sent: Monday, December 26, 2005 12:44 PM
To: [email protected]
Subject: Re: [Declude.JunkMail] Hardware Issue
Software and hardware breaks. Nothing is bulletproof. Some are just
better than others.
Monday, December 26, 2005, 11:50:20 AM, John T (Lists)
<[EMAIL PROTECTED]> wrote:
JTL>
JTL>
JTL>
JTL> OUCH!
JTL>
JTL>
JTL>
JTL> Gee, I thought this is the kind of thing that we were told no way
would happen.
JTL>
JTL>
JTL>
JTL>
JTL> John T
JTL>
JTL> eServices For You
JTL>
JTL>
JTL>
JTL>
JTL>
JTL> -----Original Message-----
JTL> From: [EMAIL PROTECTED]
JTL> [mailto:[EMAIL PROTECTED] On Behalf Of David
Franco-
Rocha
JTL> Sent: Monday, December 26, 2005 9:29 AM
JTL> To: [email protected]
JTL> Cc: [email protected]
JTL> Subject: [Declude.JunkMail] Hardware Issue
JTL>
JTL>
JTL>
JTL>
JTL> Due to the long holiday weekend, we have been away from the
JTL> office for a few days. Unfortunately it has come to our attention
JTL> that there could be a problem with key validation on the server
JTL> there. After some testing, we have determined that there is in
JTL> fact a hardware issue that we expect to have resolved today.
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL> We appreciate that you have taken the time to bring this matter
JTL> to our attention and appreciate your patience while we rectify
JTL> the situation. We will once again post to this list when the issue
has been
corrected.
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL> Declude Technical / Engineering
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
JTL>
----
Don Brown - Dallas, Texas USA Internet Concepts, Inc.
[EMAIL PROTECTED] http://www.inetconcepts.net
(972) 788-2364 Fax: (972) 788-5049
----
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