Thanks for the clarification, Barry. It sounded like David was telling us we couldn't update to a version that was out while our service agreement was active.
Thanks again, and Happy Holidays. Darin. ----- Original Message ----- From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, December 27, 2005 11:01 AM Subject: RE: [Declude.JunkMail] Hardware Issue Let's clarify this: DC> Wait a minute... it used to be that we could run any version that was available prior to expiration of a service agreement. And you still can. DC> Are you saying that has changed, and that we can only install a newer version if we have an active service agreement? No - Upgrades to the current release are only available to customers to maintain a current Service Agreement The two comments above are not mutually exclusive If anyone has further questions on this subject please feel free to call me and I will be happy to elucidate (For John T "To make clear or plain, especially by explanation; clarify.") Barry -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Tuesday, December 27, 2005 9:41 AM To: [email protected] Subject: Re: [Declude.JunkMail] Hardware Issue Wait a minute... it used to be that we could run any version that was available prior to expiration of a service agreement. Are you saying that has changed, and that we can only install a newer version if we have an active service agreement? Darin. ----- Original Message ----- From: "David Franco-Rocha" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, December 27, 2005 6:50 AM Subject: Re: [Declude.JunkMail] Hardware Issue An expired license agreement is not equal to an expired license to run the software. It simply does not allow you to update the software, but you can continue to run the version you have been running. David Franco-Rocha Declude Technical / Engineering ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, December 27, 2005 1:17 AM Subject: Re: [Declude.JunkMail] Hardware Issue > I too have stayed at the 1.82 version while keeping my service contract up > to date. I am not ambitious enough to work through all the 2.x and 3.x > issues. A heart felt thank you goes out to those of you who are. > > With the new licensing policy in 3.x, what happens when I decide not to > renew the service agreement? Will all the Declude software I have stop > working? Am I paying for it's usage only while I have a valid service > agreement? It used to be that the service agreement allowed me major > version upgrades when they were available without paying an additional fee. > Am I now paying for a license to "use" the software? > > Don > > ----- Original Message ----- > From: "Darin Cox" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, December 26, 2005 3:03 PM > Subject: Re: [Declude.JunkMail] Hardware Issue > > > > Bottom line is we were told if the license server was offline we would not > > be impacted. It is seeming now that that statement was not true, though I > > should withhold judgement until we hear exactly why this had an impact. > > Very glad I've stuck with 1.82 at the moment, though we had a service > > agreement that entitled us to upgrade to 3.x. > > > > I would certainly like to know what will be done to the software licensing > > to make sure this problem does not happen again. Otherwise, since mail is > > considered a critical system, Declude needs to staff 24/7 to address > > problems as they arise. > > > > Darin. > > > > > > ----- Original Message ----- > > From: "John T (Lists)" <[EMAIL PROTECTED]> > > To: <[email protected]> > > Sent: Monday, December 26, 2005 3:50 PM > > Subject: RE: [Declude.JunkMail] Hardware Issue > > > > > > True, very true. But like Andy or Darrell said, they should have done a > > test > > by pulling the plug on their license server during the week when they were > > watching it to see what would happen. > > > > But of course, hind sight is always 20/20 and Monday morning > > quarterbacking > > is highly overrated. ;-)> > > > > John T > > eServices For You > > > >> -----Original Message----- > >> From: [EMAIL PROTECTED] [mailto:Declude.JunkMail- > >> [EMAIL PROTECTED] On Behalf Of Don Brown > >> Sent: Monday, December 26, 2005 12:44 PM > >> To: [email protected] > >> Subject: Re: [Declude.JunkMail] Hardware Issue > >> > >> Software and hardware breaks. Nothing is bulletproof. Some are just > >> better than others. > >> > >> > >> Monday, December 26, 2005, 11:50:20 AM, John T (Lists) > >> <[EMAIL PROTECTED]> wrote: > >> JTL> > >> JTL> > >> JTL> > >> JTL> OUCH! > >> JTL> > >> JTL> > >> JTL> > >> JTL> Gee, I thought this is the kind of thing that we were told no way > > would happen. > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> John T > >> JTL> > >> JTL> eServices For You > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> -----Original Message----- > >> JTL> From: [EMAIL PROTECTED] > >> JTL> [mailto:[EMAIL PROTECTED] On Behalf Of David > > Franco- > >> Rocha > >> JTL> Sent: Monday, December 26, 2005 9:29 AM > >> JTL> To: [email protected] > >> JTL> Cc: [email protected] > >> JTL> Subject: [Declude.JunkMail] Hardware Issue > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> Due to the long holiday weekend, we have been away from the > >> JTL> office for a few days. Unfortunately it has come to our attention > >> JTL> that there could be a problem with key validation on the server > >> JTL> there. After some testing, we have determined that there is in > >> JTL> fact a hardware issue that we expect to have resolved today. > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> We appreciate that you have taken the time to bring this matter > >> JTL> to our attention and appreciate your patience while we rectify > >> JTL> the situation. We will once again post to this list when the issue > > has been > >> corrected. > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> Declude Technical / Engineering > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> JTL> > >> > >> > >> ---- > >> Don Brown - Dallas, Texas USA Internet Concepts, Inc. > >> [EMAIL PROTECTED] http://www.inetconcepts.net > >> (972) 788-2364 Fax: (972) 788-5049 > >> ---- > >> > >> --- > >> [This E-mail was scanned for viruses by Declude EVA www.declude.com] > >> > >> --- > >> This E-mail came from the Declude.JunkMail mailing list. To > >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >> type "unsubscribe Declude.JunkMail". The archives can be found > >> at http://www.mail-archive.com. > > > > --- > > [This E-mail was scanned for viruses by Declude EVA www.declude.com] > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > --- > > [This E-mail was scanned for viruses by Declude EVA www.declude.com] > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > --- > [This E-mail was scanned for viruses by Declude EVA www.declude.com] > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- [This E-mail was scanned for viruses by Declude EVA www.declude.com] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude EVA www.declude.com] -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.7/214 - Release Date: 12/23/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.7/214 - Release Date: 12/23/2005 --- [This E-mail was scanned for viruses by Declude EVA www.declude.com] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude EVA www.declude.com] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
