Erik,
I believe that you can get 3.0 to work for you, but you probably have to
tweak the default settings. Out of the box, the default settings seem
to cause issues with higher volume hosts, but they can be tweaked. It
also appears to be mostly stable now, though I'm not using it either at
this moment. I'm don't believe that 3.0.6 will provide resolution for
this particular issue, but I wouldn't expect for them to patch the 2.x
versions at this point so if it is fixed, it will probably require an
upgrade to the new version.
Personally, I would like to see things like this handled as top
priorities instead of treating them like feature requests. Any bug that
causes spam or viruses to be missed is critical in my view, and I'm sure
most others around here would agree. I do recognize that Declude wants
to re-write large chunks of their code, but in cases like this, it seems
appropriate to respond with a more timely fix. I do see this as a
disconnect with some of us, but I don't think it is the result of any
bad intentions, just a different view of priorities. I would like to
help Declude understand why such things need more attention.
There is no doubt that the E-mail is 'broken', but both good and bad
E-mail comes this way, and as long as our servers will deliver it, and
our clients will read it, we need a proper way to handle it. The
inability to handle the headers could also be causing other pieces of
functionality to not work properly, and the inability to add headers or
tag subjects makes this bug cause E-mail to slip when one uses either
method for identifying spam after Declude does it's work.
Personally, I'm not affected by this bug due to my gateway which
normalizes the headers before it reaches Declude, but that gateway will
soon change to another product and I'm not sure if I am also going to be
affected by this.
Matt
Erik wrote:
John,
What David said was in plain text. Did you read it? Quote: "This would be v
3.0.6 (since it does not appear you have upgraded to v 4)". And my response
was why he mentioned to upgrade to 4.0 when it's really a canned package of
3.0X.
I think my comments were inline.
I also wrote that 3.0X does not work for us; I did not say it does not work
for you. Does your server receive 15,000 emails a day? Does your server
host over 2000 email accounts? Like I said, the 3.0X version does not work
for us and from the past emails on this list, others are experiencing the
same.
I have nothing against Declude as we have continued to renew our agreement
as Declude has been productive with us until their 3.0X release and the
problem noted in the email. And the problem noted has also been presented
by other customers of Declude. So yes, it should brought to the list.
Sorry to offend you; read it and move on and learn. As with you, we too
have been with Declude for many years. You and I both know of it's up's and
down's and learning experience of the "new" Declude owners.
-Erik
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists)
Sent: Tuesday, March 07, 2006 5:41 PM
To: [email protected]
Subject: RE: [Declude.JunkMail] [139-0B9B7BC7-18FF] Declude not inserting
headers and Marking
Erik, I fail to see any where in David's response to you where he is telling
you to upgrade to version 4. You post also shows your lack of understanding
on the licensing for version 4.
As for the actual problem, I have seen this but as David has said every
message was spam and had broken headers. So, while I would like to see it
fixed, it is no where on my priority list of what I want to see
fixed/changed from Declude.
As for version 3.0.x, I have been running it for quite a while without
reverting back.
IMHO, it is in very poor taste to post your message here. Barry's contact
information is readily available and if you have issues with Declude you are
free to contact him directly.
John T
eServices For You
"Seek, and ye shall find!"
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Erik
Sent: Tuesday, March 07, 2006 4:42 AM
To: [EMAIL PROTECTED]
Cc: [email protected]
Subject: RE: [Declude.JunkMail] [139-0B9B7BC7-18FF] Declude not inserting
headers and Marking
Another question: Why should we upgrade to 4.0? You charge more for this
version as it's a canned package that we don't need. What do you mean by
"since it does not appear you have upgraded to v 4"? Are you forcing
everyone to pay more for the same product in order to have support?
From others on the list, this problem exists in any of your versions.
2.06.16 runs with us with the exception noted below. Your 3.0X version does
not work with us. Every time we've installed it; we've reverted back and
from others on the list; it appears it is also the same.
It is our understanding that your provide support to those that have a SA
with you. We pay you for this. Our SA is current and has been since 2001.
Please explain your words.
-Erik
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, March 06, 2006 7:19 PM
To: [EMAIL PROTECTED]
Subject: [139-0B9B7BC7-18FF] Declude not inserting headers and Marking
Erik,
Our tracking and fixing of bugs is done on the latest version of Declude.
This would be v 3.0.6 (since it does not appear you have upgraded to v 4).
You will have to install the latest v 3 of the software and report whether
you continue to experience this issue.
As for the broken headers in general, all instances we have thus far seen of
this have been spam sent from broken email clients. Because of the way the
emails are processed, making changes at the present time to the header
handling creates a high risk of causing serious problems elsewhere in the
email. We are in the process of making several changes to the software,
among which we have included a complete retooling of the header handling.
David Franco-Rocha
Declude Technical / Engineering
From: "Erik" <[EMAIL PROTECTED]>
Sent: Fri, 03 Mar 2006 22:12:23 -0500
To: <[EMAIL PROTECTED]>
Subject: Declude not inserting headers and Marking
Hello,
In a discussion on your list for the thread: "Re: [Declude.JunkMail]
Damaged Image Files":
Attached is an email with the "broken" image mentioned as well as our Imail
log and Declude log of that email.
The email "passed" through Declude and did not insert any Declude headers or
marking.
Note that this email was forwarded; but it was forwarded to another
"virtual" domain on the same server; same Imail, same Declude.
Running Declude version 2.06.16 / Imail 8.22
-Erik
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