We are using Smartermail 3.x with Declude 4.x and Message Sniffer running on W2K3 and not using any outgoing mail filters in our Declude config. We are not using Hijack. Late last week, we started getting undeliverable emails to a client (only happens with this client – any emails at their domain) with the following showing up in the returned email:

 

Could not deliver message to the following recipient(s):

Failed Recipient: [EMAIL PROTECTED]

Reason: Remote host said: 451 Requested action aborted: local error in processing (message save)

 

In the SmarterMail log it looks like this:

 

09:40:46 [05438] RSP: 220 mg2 SMTP; Fri, 01 Sep 2006 09:41:49 -0500

09:40:46 [05438] CMD: EHLO smmail.ourdomain.com

09:40:46 [05438] RSP: 250 mg2 Hello

09:40:46 [05438] CMD: MAIL FROM:<[EMAIL PROTECTED]>

09:40:46 [05438] RSP: 250 <[EMAIL PROTECTED]>... Sender ok

09:40:46 [05438] CMD: RCPT TO:<[EMAIL PROTECTED]>

09:40:46 [05438] RSP: 250 <[EMAIL PROTECTED]>... Recipient ok

09:40:46 [05438] CMD: DATA

09:40:46 [05438] RSP: 451 Requested action aborted: local error in processing (message open)

09:40:46 [05438] CMD: QUIT

09:40:46 [05438] RSP: 221 mg2 closing connection.

 

They are a city govt agency and their help desk/IT support is unwilling to help at this point as the problem “has to be on our end”.

 

Is the problem something with Smartermail or Declude?

or on their end?

 

It seems to be only with their domain and we have not had any similar complaints from any other clients to any other domains.

 

thoughts?

 

Thanks in advance.

 

John

 

John Moore

305 Spin, Inc.

511 S Ohio Avenue

Sedalia, MO 65301

660.827.3056 office

660.829.3056 fax

660.221.1301 cell

www.305spin.com

Technology Solutions for Growing Brands Since 1993

 


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