RE: [Declude.JunkMail] 451 Requested action aborted

[John Moore]

thanks, John. I asked the client to add our emails to their address book and since then the email is being delivered again. still no support or help from their helpdesk or IT……… J   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of John T (Lists) Sent: Tuesday, September 05, 2006 2:28 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] 451 Requested action aborted   Nothing to do with Declude as this is SmarterMail attempting to deliver the message. Declude only scans and acts on the message and then “gives” it back to SmarterMail.   John T eServices For You   "Seek, and ye shall find!"   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, September 05, 2006 11:31 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] 451 Requested action aborted   We are using Smartermail 3.x with Declude 4.x and Message Sniffer running on W2K3 and not using any outgoing mail filters in our Declude config. We are not using Hijack. Late last week, we started getting undeliverable emails to a client (only happens with this client – any emails at their domain) with the following showing up in the returned email:   Could not deliver message to the following recipient(s): Failed Recipient: [EMAIL PROTECTED] Reason: Remote host said: 451 Requested action aborted: local error in processing (message save)   In the SmarterMail log it looks like this:   09:40:46 [05438] RSP: 220 mg2 SMTP; Fri, 01 Sep 2006 09:41:49 -0500 09:40:46 [05438] CMD: EHLO smmail.ourdomain.com 09:40:46 [05438] RSP: 250 mg2 Hello 09:40:46 [05438] CMD: MAIL FROM:<[EMAIL PROTECTED]> 09:40:46 [05438] RSP: 250 <[EMAIL PROTECTED]>... Sender ok 09:40:46 [05438] CMD: RCPT TO:<[EMAIL PROTECTED]> 09:40:46 [05438] RSP: 250 <[EMAIL PROTECTED]>... Recipient ok 09:40:46 [05438] CMD: DATA 09:40:46 [05438] RSP: 451 Requested action aborted: local error in processing (message open) 09:40:46 [05438] CMD: QUIT 09:40:46 [05438] RSP: 221 mg2 closing connection.   They are a city govt agency and their help desk/IT support is unwilling to help at this point as the problem “has to be on our end”.   Is the problem something with Smartermail or Declude? or on their end?   It seems to be only with their domain and we have not had any similar complaints from any other clients to any other domains.   thoughts?   Thanks in advance.   John   John Moore 305 Spin, Inc. 511 S Ohio Avenue Sedalia, MO 65301 660.827.3056 office 660.829.3056 fax 660.221.1301 cell www.305spin.com Technology Solutions for Growing Brands Since 1993   --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.