Richard, Do you rmemeber when Microsoft wanted to charge for "upgrades" that were fixes and what happened?
Paul 2009/9/19 Jolyon Smith <jsm...@deltics.co.nz> > Even Microsoft think it’s worth issuing fixes and indeed updates LONG > after 18 months has passed. > > > > Barely a day goes by without some Windows update or other shoehorning > itself into my XP system that Microsoft last got my money for almost 10 > years ago. > > > > And I can only hope that you were being funny in that passage about “low > quality requirements” not being bugs. > > > > > > I cannot think of any other product for which I am asked to pay the sorts > of $$’s I am asked to pay for software that would come with a complete > denial of liability should it turn out to be partly or entirely unfit for > purpose or actually cause me loss or harm. > > > > Actually, I can think of one product where the customers are treated with > disdain equal to that of the software industry .... and interestingly it’s > the only other industry where the customer is referred to as a “user” by > their “dealer”. > > > > > > > > *From:* delphi-boun...@delphi.org.nz [mailto:delphi-boun...@delphi.org.nz] > *On Behalf Of *Richard Vowles > *Sent:* Saturday, 19 September 2009 15:49 > *To:* NZ Borland Developers Group - Delphi List > *Subject:* Re: [DUG] A change in upgrade policy coming from Embarcadero > > > > Comparing software development to plumbing is a road to madness, surely? > Thats almost certainly like saying software development is an engineering > discipline, which it has clearly been disproved from being. > > > Delphi consists, last I heard, of 26000 different source files - to expect > that entire tree to be "bug free" is questionable in the least. Besides, a > bug is defined as being something that does not meet the requirements. Given > Delphi's "set of requirements" for shipping is determined at the point of > shipping, technically it meets those requirements and thus has no bugs. All > subsequent "patches" are, technically, not bug fixes but requirements > changes. As the quality of requirements set by Borland were clearly much > lower than people would generally consider acceptable (for Delphi 2005, and > most certainly for Delphi 8), that is really a mismatch in requirements > expectations. Remember, we are talking *Borland* here, not *Embarcadero*. > Embarcadero, I think, has a pretty good track record, and a much higher bar. > But even E have "feature defects" they consider acceptable when shipping. > Everyone does. > > As an interesting aside, Support and Maintenance on Delphi (and all IDEs > from Borland and I am assuming from E but I haven't closely looked at the > T's&C's) *specifically exclude* bug fixes. Included are new versions and > workarounds (if possible). S&M is also only provided two versions earlier > from the current version (from memory) meaning even D2006 is excluded from > the attempts for workarounds. > > I'm sorry, but I would not commit to writing an application and then fixing > any things its users considered bugs gratis for eternity. I would consider > it reasonable for 3 months as long as it was agreed to in the original > payment schedule, but I would *certainly* not expect it after 18 months. In > the case of a development tool, with the importance of supporting > technology, I would expect new releases every 18 months and would be > concerned if I did not see new releases coming out from the vendor. > > Richard > > 2009/9/19 Kyley Harris <kyleyhar...@gmail.com> > > Paul. I agree 100% a professional software company, E, should not charge > 1cent to license holders for genuine bug fixes and should package free > releases independantly of feature releases until they are fixed. Otherwise > they are not professional anything > > > > When I pay my plumber to fix a leak. I don't expect to have to pay him to > fix the new secondary leaks he caused by being a bad plumber > > > -- > --- > Richard Vowles, Technical Advisor > Developers Inc Ltd > web. http://www.developers-inc.co.nz > ph. +64-9-3600231, mob. +64-275-467747, fax. +64-9-3600384 > skype. rvowles, LinkedIn, Twitter > > > _______________________________________________ > NZ Borland Developers Group - Delphi mailing list > Post: delphi@delphi.org.nz > Admin: http://delphi.org.nz/mailman/listinfo/delphi > Unsubscribe: send an email to delphi-requ...@delphi.org.nz with Subject: > unsubscribe >
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