On Wed, Oct 02, 2019 at 02:48:56PM -0700, Paul Walsh wrote:
> On Oct 2, 2019, at 12:52 AM, Kurt Roeckx via dev-security-policy 
> <[email protected]> wrote:
> > 
> > On 2019-10-02 09:20, Kurt Roeckx wrote:
> >> On 2019-10-02 02:39, Paul Walsh wrote:
> >>> 
> >>> According to Ellis, the goal for a customer survey is to get feedback 
> >>> from people who had recently experienced "real usage" of the product. The 
> >>> key question in the survey for these people according to Ellis, is:
> >>> 
> >>> "How would you feel if you could no longer rely on MetaCert's green 
> >>> shield?
> >> No, the question he would be asking is:
> >> "How would you feel if you could no longer use MetaCert's EV certificates?"
> > 
> > And it's probably better to even turn that into:
> > How would you feel if you could no longer buy MetaCert's EV certificates?
> 
> [PW] MetaCert is not a CA. We don’t have any relationships with any CAs 
> either. 

Well, for what Ellis is talking about, it's asking about a
product, and how the user would feel if that product can't be used
anymore.

That just shows that there are users that want your product, not
that everybody wants it.

> Our research was aimed at end-users, as I said previously. We have proof that 
> users want to use a visual indicator for trust. And we also demonstrated that 
> it’s possible to protect users with well designed browser UI/UX.

Sure, there will be users that want that, nobody is denying that.

> In separate research, CAs have shown data to demonstrate that website owners 
> want to have their identity verified. 

They have not. In fact, I would say that most website owners are perfectly
happy with DV certificates.


Kurt

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