Okay, thanks for reminding me, I'll see earlier discuss thread.


At 2019-12-09 14:09:56, "Vinoth Chandar" <vin...@apache.org> wrote:

Please see an earlier discuss thread on the same topic - GH issues. 


Lets please keep this thread to discuss support process, not logistics, if I 
may say so :)


On Sun, Dec 8, 2019 at 10:03 PM lamberken <lamber...@163.com> wrote:



In addition, we can use some tags to mark these issues, like "question", "bug", 
"new feature". we can solve these bug firstly.




Best,
lamber-ken








At 2019-12-09 13:43:38, "lamberken" <lamber...@163.com> wrote:
>
>
>Hi, I'd like to make suggestions from the perspective of contributor, just for 
>reference only.
>
>
>About [1]
>As hudi project grows, users / developers will encounter various problems, 
>will asking issues on this mailing list or GH issues or occasionally slack. I 
>think committers should guide them to create a related jira about their 
>problems firstly.
>Because committers or PMC may focusing on thier work(fix a bug / develop new 
>features), and don't have enough time to answer these
>occasionally issues. We can see that Spark, Flink, Hadoop or other popular 
>projects have turned the issue off on github. Users can not
>create issue on GH, they can create a jira or send a email, so committers / 
>PMC can solve these issues in order. 
>
>
>https://github.com/apache/spark
>https://github.com/apache/flink
>https://github.com/apache/calcite
>https://github.com/apache/hadoop
>
>
>Best,
>lamber-ken
>
>
>
>At 2019-12-08 04:01:13, "Vinoth Chandar" <vin...@apache.org> wrote:
>>Hello all,
>>
>>As we grow, we need a scalable way for new users/contributors to either
>>easily use Hudi or ramp up on the project. Last month alone, we had close
>>to 1600 notifications on commits@. and few hundred emails on this list. In
>>addition, to authoring RFCs and implementing JIRAs we need to share the
>>following responsibilities amongst us to be able to scale this process.
>>
>>1) Answering issues on this mailing list or GH issues or occasionally
>>slack. We need a clear owner to triage the problem, reproduce it if needed,
>>either provide suggestions or file a JIRA - AND always look for ways to
>>update the FAQ. We need a clear hand off process also.
>>2) Code review process currently spreads the load amongst all the
>>committers. But PRs vary dramatically in their complexity and we need more
>>committers who can review any part of the codebase.
>>3) Responding to pings/clarifications and unblocking . IMHO committers
>>should prioritize this higher than working on their own stuff (I know I
>>have been doing this at some cost to my productivity on the project). This
>>is the only way to scale and add new committers. committers need to be
>>nurturing in this process.
>>
>>I don't have a clear proposals for scaling 2 & 3, which fall heavily on
>>committers.. Love to hear suggestions.
>>
>>But for 1, I propose we have 2-3 day "Support Rotations" where any
>>contributor can assume responsibility for support the community. This
>>brings more focus to support and also fast tracks learning/ramping for the
>>person on the rotation. It also minimizes interruptions for other folks and
>>we gain more velocity. I am sure this is familiar to a lot of you at your
>>own companies. We have at-least 10-15 active contributors at this point..
>>So  the investment is minimal : doing this once a month.
>>
>> A committer and a PMC member will always be designated secondary/backup in
>>case the primary cannot field a question. I am happy to additionally
>>volunteer as "always on rotation" as a third level backup, to get this
>>process booted up.
>>
>>Please let me know what you all think. Please be specific in what issue
>>[1][2] or [3] you are talking about in your feedback
>>
>>thanks
>>vinoth

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