Hi Mike,

thank you for your feedback.

I see the problems you have with the Quality Assurance of OOo. But I do
not see, that is a problem of the QA processes.

The job of the Quality Assurance is to assure the quality of the
software. We have to identify the defects before integration or the
regressions or new bugs, when the integration was done. This isn't a
productive part of a feature implementation. It is destructive work.
The QA has to show the development, what they have done wrong. So it
isn't easy for the QA team to find positive aspects in their work,
because we have to show, where the product works wrong. But without
it, the quality will not increase, so the work has to done.

How could the QA get positive aspects from their work. You are right,
it is only positive, when your bug which you found or which you worked
on is fixed quickly and will be integrated soon. But there are thousands
of opened issues. OOo is so big, that it isn't possible to fix all these
bugs. The resources are limited - until now. Most of the defects are
fixed by Sun developers. The community development want often only fixed
their own problem or want to bring in some new features. Bug fixing
isn't very interesting, new code is better and everyone in the world can
see, what cool new feature is integrated.

With the new structure of the QA sites on OOo, we want to collect the
experts in QA team. We want to bring them nearer to the Sun team and
perhaps we will found someone from the community who is willing to be a
Team Lead for an application or an testing area. We want also to bring
new members to a higher level of Quality Assurance. The Sun QA team will
bring test case specifications on the sites to show how they work on new
features. This can be taken to learn the way how to identify problems
and find the root causes quicker.
Also with the direct contact it will be more possible to identify
critical issues easier and quicker to the development team. But this
does not mean, that each issue will be fixed. The Sun QA team has the
same problem with fixing their bugs as each other on OOo.

http://qa.openoffice.org/

The new QA sites are not complete ready and some information will be
updated in the very next days. But take a look at it, and if you are
interested in, please contact the Team Leads.
Please stay tuned, an announcement for the new pages will follow next
week.

The Sun QA team is a part of the community. We try to do our best, but
it isn't possible to do all that work for OOo. Mathias Bauer explained
very often on the dev list on OOo, that we need the help to categorize
bugs and features.

Perhaps I haven't answered all your questions. But as I wrote above,
I do not think it is a problem of the QA process. It is a problem of
the big project (OOo) and the limited resources.

Regards,
  Thorsten

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