Hi Nicu,
Nicu Buculei wrote:
Cristian Driga wrote: Hmmm..has anybody asked visitors about what they are loooking for when
they come to the site ? Or, what they would like to see on the homepage most ?
Has anybody collected a list of questions related to the website that people asked most the first time they got on the lists ? If yes, this would be an invaluable feedback which we all should study prior to deciding changes.
i believe Daniel, citing Jakob Nielse, argued exactly the contrary: 'First Rule of Usability? Don't Listen to Users'
http://www.useit.com/alertbox/20010805.html
Thanks for the link!!
It shows the kind of study I had in mind when proposing a poll on the HP. I did not manged to put the right question when exemplifying.
Quoting:
"One question that does work well in a website survey is "Why are you visiting our site today?" This question goes to users' motivation and they can answer it as soon as they arrive."
This could show us a map as to what they look most on the website and then we can decide better regarding the content of the HP.
A simple poll with predefined answers and with a "Other (please specify)" text box at the end could do the trick.
If we were to develop it into a survey we would only need to add other non-usability related questions such as:
- Since when are you using OOo ?
- Is this the first time you are coming to OOo site ?
- Are you a registered member of the website ?
...etc
What do you think ?
Building such a study should have been a marketing task: to collect feedback, judge it, prioritize the needs based on facts and then work with the website designers and usability specialists to reach the best HP formula, no matter if the initiative came from Website project or from Marketing project.
Louis directed us to website statistics, to see what pages are really used by visitors, but this information should be taken with a grain of salt, because usage is influenced by our current design
Why not first study the OOo site's visitors needs ? Analize the results and then decide the best HP formula ?
Don't we need a clear document based on facts first so that we decide knowing the real needs ?
because those numbers are flawed, and generated by our previous design decisions.
we *should* use those numbers, but not consider them as absolute truths.
But without studying the user a bit we stay on the "I think", "I believe", "I feel" types of statements on which we can argue forever.
This is why I proposed a poll or if more usefull a several questions survey. It may help deciding and it completes the picture.
The current SourceCast does have forums included. Only that they are not used. Why ?
i believe because those are hidden and compared with other solutions (like phpBB for example) hard to use and unfriendly
Best, Cristian.
-- Cristian DRIGA -- www.openoffice.org ro.openoffice.org marketing.openoffice.org/art/
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