Nicu Buculei wrote: > i believe Daniel, citing Jakob Nielse, argued exactly the contrary: > 'First Rule of Usability? Don't Listen to Users' > http://www.useit.com/alertbox/20010805.html
Yes, exactly. That's why, as I said in the other email, you have to be careful when you ask questions. Ideally we'd just watch them instead of asking. Don't ask them "what can we do to make this better?". Bad bad bad. Ask "Did you find what you were looking for?". We can use users to figure out where the site is failing. BUT, users tend to be awefully bad at actually designing the page. Like the article says, a user might say "if the logo had been bigger I would have found it?". Well, we don't know that. We just know that he didn't find it. That's why my rewrite of his survey was centered on that kind of question. > Louis directed us to website statistics, to see what pages are really > used by visitors, but this information should be taken with a grain of > salt, because usage is influenced by our current design +1 That's very insightful. Cheers, -- Daniel Carrera | There is no urge so great as for one man to Join OOoAuthors today! | edit another man's work. http://www.oooauthors.org | -- Mark Twain --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
