If that's the case, perhaps it would be good to be able to add the description from within the app, and skip the email confirm after the first report?
H On Thu, 2009-06-25 at 09:41 +0100, Anthony Cartmell wrote: > >> - Is it really necessary to require a description? > > > > I think so, yes. Looking at the picture, I can't work out what I am > > looking at and therefore don't know what the problem is. I imagine > > (correct me if I'm wrong) that there will be a series of sort/redirect > > steps by the council so that the report gets to the right person. > > +1 from experience with FillThatHole reports: the email we send rarely > makes it further than a customer support centre, where someone enters the > basic details into a support database and the rest gets lost. Then > sometimes we get a reply asking for further details that were there in the > original message... > > Anthony _______________________________________________ Mailing list [email protected] Archive, settings, or unsubscribe: https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public
