On Fri, 29 Sep 2000, David Harris wrote:
> No, I think it's a needed feature. In my database I'm allowing the customer
> to say that "no, I don't want to renew this domain." So they select that
> option for a domain and then I continue sending them "WARNING! your domain
> is about to expire" messages, I'm basically spamming them.
Although I've personally never had a customer tell me they didn't want to
renew a domain (perhaps my customers just don't look at their invoices), I
can understand this point of view myself. What I would say though, is that
although this should be a configurable feature, the default should be that
renewal mails are sent out, and on a per domain basis you have the ability to
suspend renewal notices.
> There are plenty of other ways that an RSP can mess-up their customers. But
> really, an RSP has no economic interest in bungling up renewals... in fact
> the RSP has an economic interest in doing the renewals correctly... the RSP
> wants to collect the renewal fees.
Indeed. In fact, with the DNS namespace becoming so saturated these days with
every imaginable word possible taken, I feel that in the future the bulk of
an RSPs income will be through renewals and transfers in - not a probably
situation in the next 6 months, but likely in the next 2-3 years. At this
point, having a solid renewals and transferral procedure in place is going to
put on RSP above another.
> If you really want, make the "no, I don't want to renew a domain so don't
> warn me when it expires" attribute customer settable for each domain
> through the customer management interface. And also allow the RSP the
> ability to control this attribute in the reseller login. This allows the
> customer to see any mistakes that the RSP might have made.
With the greatest of respect to users, I'm not so keen on letting them just
click on random checkboxes that may mean they are not aware of when they are
about to have their name deleted. I say make it an RSP feature, and those
RSPs with the know-how will be able to build a facility for customers to
request no renewal notices and check with the customer that's what they
really want.
--
Paul Robinson - Internet Services @ Akita - http://www.akita.co.uk
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