Hello Charles,
Thursday, October 12, 2000, 4:06:09 PM, you wrote:
> Oh... you're right actually.
> Here I'm trying to do 9 things at once and I screwed up one of our own
> TLA's (three letter acronyms)
> As for your feelings that we're encroaching on and cheapening the value
> added services offered by the RSPs, I had hoped that Ross Rader was
> effectively addressing that issue.
Trying to justify them, yes he is doing that. Effectively addressing
the concerns, no.
> We're not trying to pee on your legs here guys
You may not be trying to do that, but that's exactly what you are
doing.
> , we're trying to help you
> all collectively as a group. Besides - having a service does NOT make you
> a good company and will NOT make you money. You have to provide support
> to your customers, market them, get them to your door, wine them and dine
> them, make them feel special.
> We're just trying to help everyone extend
> the toolset they have so they can concentrate more on the customer - not
> the technical wiz stuff that makes up a particular service.
All you are doing is cheapening the value add to the point that these
services are no longer a distinguishing value add anymore.
It sucks, and it spells bad news for your existing RSPs who have
worked hard to distinguish themselves in this way.
--
Best regards,
William mailto:[EMAIL PROTECTED]
