Hello Philippe,
You will never be able to improve your service. All the companies does that.
The large companies such as ATT, SPRINT etc, always make studies by
companies specialised in calling and compiling surveys results. If you have
a restaurant, how do you know customers like your pizza if you never ask.
What if you had made a survey and discovered that 75% of your customers are
not comming back because there are too much mushrooms on your pizz.
This is a small example compared to the complexity of advanced customer
feedback and surveys, but it is BASIC in any business.
Regards,
Steve
_____________________________________________
Steve Poirier - [EMAIL PROTECTED]
Dir. Technical Development
Inet Technologies inc - http://www.inet-technologies.com
----- Original Message -----
From: "Philippe Landau" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: November 6, 2000 04:35
Subject: End user survey
> if OpenSRS/Tucows is planning to send emails for this,
> i consider this to be a very bad idea.
> if there are problems, people tell you.
> if this is just to find out how to make more money
> through improved services, this is just the
> spam marketing that is annoying us daily from everywhere else already.
>
> we would never dare send unsolicited email
> to our customers/users/whoever if we were
> not asked to do so on an *opt-in* list.
> just because they have agreed to a contract
> with some smallprint does not make them good pray.
>
> kind regards philippe, http://A-Z-Internet.com
>
