At 02:13 AM 11/7/00 +0100, Philippe Landau wrote:
>in the same logic, why not encourage ICANN to spam our customers ?
>or the US department of commerce to do that ?
>both could justify it the same way.
>
>and would they improve like NSI after they spammed our customers
>with their End user survey this summer ?
We will not SPAM anyone....
>is it really so difficult to see where OpenSRS needs improvements ?
We are acutely aware of what we need to deliver in terms of tools and
functionality. We are working very hard to get this out to you in a timely
and stable manner. We understand that if we do not deliver the technical
tools required to support your businesses, everything else is irrelevant.
However, there is also value in understanding the true customer, the end
user. We know that if we examine what drives their behavior, we can help
you compete more effectively in the marketplace.
>isn't it often the case that businesses start with such things
>when they start loosing touch through self-inflating management ?
I will be the first to acknowledge we have a number of challenges to
overcome and areas for improvement in delivering product and services to you.
I do also believe that the closer we can stay to the customer, the better
off our products will be; this program will just help us get closer.
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
