Sorry for the length of this email, but I have to tell you of my experience
in NS logic.
Cheers,
David James
ThunderLine
_________________________________________________________
I had a domain that expired in July. NS sent their notifications by mail,
and my client opted not to renew. I wish to register it again through
OpenSRS; however, NS still has it in their whois and hasn’t released
it.
After 3 weeks of only "copy and paste" email replies and 45 minutes on hold
"for the next available operator," I finally got through to a human. And
here is the story...
DELETE THE DOMIAN
I asked them to delete the domain and I was going to register it through a
different registrar. I was told that payment is due on the domain in order
to process any requests. So for NS to delete the domain, I must pay them
US$35 for the year, so they can delete it and make it available for someone
else to register.
"Deleting the domain is a 'service'."
Let me review this logic again. In order for the domain to be available for
anyone to register, I must pay NS $35 to not have the domain registered to
me, then someone will pay NS another $35 to register it for that same year.
Isn't this like holding domains hostage?
THE DOMAIN EXPIRED
I let the domain expire in July. My client did not want it. Now that it has
expired, I wish to register it again (different client, same business). If
the domain expired in July, why does NS still have it in their whois and
why is it not available for others to register it?
NS: "We don't like to use the term 'Expired,' we prefer to say
'anniversary.'"
The end of the year to which you registered your domain for... it's "expiry
date"... is not really its expiry date. It is more of an anniversary date
for the domain (sounds like the old verbal 'slight of hand'). The
anniversary of what?
Should you choose not to renew for another year then... it goes into a
batch file for deletion. When this file is large enough, engineering will
delete all relevant domains.
The domain expired... I mean, passed its anniversary date 4 months ago.
"This could take up to six months," but this is not guaranteed because
"engineering" will only delete the domains when the number of domains to be
deleted is large enough.
NS FACELESS WORDS OF THE WEEK: "engineering" and "anniversary"
DOMAINS HELD HOSTAGE FOR 5 YEARS
"So in all fairness, if the number of domains takes five years to be worthy
of the attention of the 'engineers,' it would take five years to make this
domain available again for someone else to register?"
NS: "...but..umm.. uhhh... gee.. I...uhhhh..."
Me: "In theory, right"
NS: "yes, but not likely."
Me: "but it could happen."
NS: "yes, but not likely"
Me: "I have a database of events. When the event date is past, it is
automatically deleted from the DB"
If a client does not pay for a service, they do not get that service. I do
not conitune giving the service and then ask then to pay me to stop
providing the service if they do not want the service. No Money = No
service, not Money = No Service, or No Money = Service
NS: "Yes, but we are managing 7" million ktrillion villion yadda..yadda "
domains and updating it twice a day. We are updating the whole Internet."
*Me Thinking* If the shoes don't fit...
THIS IS BULLS**T!
I have never heard such a bag of excuses and catch phrases in my life. NS
Logic is truly twisted.
TUCOWS & OPENSRS
Please keep up the high quality of customer service. When I had a problem
with a domain, you replied to my email.
And in one instance, an actual human called me and explained the situation.
You will continue to have my business, and my recommendations.
Thank you for giving me the choice to not deal with NS.
Keep up the good work.
Biz-Lists writes:
> We transferred a domain from NSI to OpenSRS for a customer on Sept. 20th,
> 2000, the domain renewal date was October 26, 2000. The transfer went
> through without a hitch.
>
> The customer has now received a past due notice from Network Solutions for
> the time period 10/27/2000 thru 10/26/2001. The customer initial response
> is confusion, mad at us for not taking care of the situation, and general
> disbelief when I explain that the bill is bogus. I have now stabilized the
> situation with the customer, now I want to know what is the correct
> procedure to deal with this attempt to defraud by NSI.
>
> Does OpenSRS deal with this in any way?
>
> Sincerely,
>
> Chuck Schick
>
