Hello
I wonder how other people deal with chargebacks on domain names.
We have had a number of cases of people buyig domain names, "changing their
minds" and then charging back the transaction.
This leaves us out of pocket by $10 or $20 and they get to keep the domain.
I have tried getting our bank not to accept the charge backs but they say
they have to because its an online transaction with no signature, and
basically they are so scared of internet fraud they will give the money back
for any reason.
This basically negates our terms and conditions which are "no refunds".
Only today we had someone charge back $100 worth of domains and there is not
a thing we can do about it.
I tried a debt collection agency but it was too small a sum for them to deal
with.
I have also e-mailed support to see if we can get the domains put back into
our profile so we can at least use them or auction them off, but I don't
hold out much hope as the person has changed the passwords and is using the
domains.
Where does this stand legally.
I bought the domains from OpenSRS.
The end user has not paid me - surely they still belong to my company?
What do others do about this.
Gordon Hudson
Hostroute.com
